Returns Policy

 

If your return is due to an incorrect item supplied, a faulty item or a damaged item, please let me know so I am aware a product is on its way back to me. If you do not contact me beforehand I may not be able to refund the delivery charges.
  • Please return your items by Royal Mail, Parcelforce or whichever delivery method you prefer. We recommend that you use a recorded delivery service so that you can track the successful delivery of your return.
  • Please ensure the item is well packed to ensure that it arrives in perfect resalable condition, in its original packaging.

 If the product is delivered in a condition that is not fit for resale, we reserve the right to refund only 50% of the original price.   

I will refund your original delivery charge and the delivery charges you incurred in returning the product back to us when a product is faulty, damaged or sent incorrectly, but not when a product is simply unwanted.*
 
Please note I do not accept returns/exchanges in the shop unless they are faulty or damaged, due to the high amounts of abuse** the returns system suffered we will only refund faulty products instore.

** This involved stealing wool from the ball, attempting to return items not purchased at the store and items returned that smelt of smoke or were 50%yarn 50%cat hair. I have a duty to ensure that the wool you buy in my store is fresh and sweet smelling, you would not like to receive your yarn in such a condition so don't try and return it back to me as such!:)

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.